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The Service Providers.pdf

File Name: The Service Providers
Size: 6364 KB
Uploaded: 12 Apr 2019 14:43:53
Authors: D. Yagil
Publisher: Springer Published Date: 2008-04-17
Pages: 236

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book ...

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Quality Function Deployment.pdf

File Name: Quality Function Deployment
Size: 6916 KB
Uploaded: 12 Apr 2019 14:43:53
Authors: Lou Cohen
Publisher: Prentice Hall Published Date: 1995
Pages: 348

A structured planning process that systematically incorporates the voice of the customer into product design, Quality Function Deployment (QFD) has proven itself a highly effective development tool fo...

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Total Quality Management in Education.pdf

File Name: Total Quality Management in Education
Size: 5737 KB
Uploaded: 12 Apr 2019 14:43:53
Authors: Edward Sallis
Publisher: Routledge Published Date: 2014-08-07
Pages: 180

This text has been written for managers in higher education as well as for headteachers and deputy heads in the school sector.;"Total quality management" (TQM) is a philosophy and a methodology that i...

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Statistics for the Social and Behavioral Sciences.pdf

File Name: Statistics for the Social and Behavioral Sciences
Size: 7781 KB
Uploaded: 12 Apr 2019 14:43:53
Authors: David A. Kenny
Published Date: 1987
Pages: 407
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Indonesia X-Files.pdf

File Name: Indonesia X-Files
Size: 4002 KB
Uploaded: 12 Apr 2019 14:43:53
Authors: dr. Abdul Mun’im Idries, Sp.F.
Publisher: Noura Publishing Published Date: 2013-06-01
Pages: 359

“Kamu gila. Ngelawan arus. Pulang tinggal nama entar." Begitu yang terlontar dari kolega dr. Abdul Mun’im Idries, ketika akhir 1993, dokter forensik ini berani menjadi saksi ahli kasus pembunuhan ...

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Organizational Citizenship Behavior.pdf

File Name: Organizational Citizenship Behavior
Size: 4985 KB
Uploaded: 12 Apr 2019 14:43:53
Authors: Dennis W. Organ, Philip M. Podsakoff, Scott B. MacKenzie
Publisher: SAGE Publications Published Date: 2005-06-15
Pages: 360

Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences examines the vast amount of work that has been done on organizational citizenship behavior (OCB) in recent years as it ha...

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Handbook of Organizations (RLE: Organizations).pdf

File Name: Handbook of Organizations (RLE: Organizations)
Size: 7080 KB
Uploaded: 12 Apr 2019 14:43:53
Authors: James G. March
Publisher: Routledge Published Date: 2013-06-26
Pages: 1268

This book charts the state of organizational research and theory during the 1960s. A compendium of results, references, concepts ideas and theories, this Handbook will be of interest to both academics...

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Measuring Customer Satisfaction.pdf

File Name: Measuring Customer Satisfaction
Size: 4908 KB
Uploaded: 12 Apr 2019 14:43:53
Authors: Richard F. Gerson
Publisher: Crisp Pub Incorporated Published Date: 1993-01
Pages: 112

After completing this course, you will have the critical skills to recognize, reward, and reinforce top-quality service performance, close the gaps between customer expectations and service performanc...

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The Nurses.pdf

File Name: The Nurses
Size: 7039 KB
Uploaded: 12 Apr 2019 14:43:53
Authors: Alexandra Robbins
Publisher: Workman Publishing Published Date: 2015-04-14
Pages: 304

A New York Times bestseller. “A funny, intimate, and often jaw-dropping account of life behind the scenes.”—People Nurses is the compelling story of the year in the life of four nurses, and the ...

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Postharvest management of fruit and vegetables in the Asia-Pacific region.pdf

File Name: Postharvest management of fruit and vegetables in the Asia-Pacific region
Size: 4789 KB
Uploaded: 12 Apr 2019 14:43:53
Authors: Rosa Sonya Rolle, Asian Productivity Organization
Published Date: 2006-01-01
Pages: 312
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